How to define, operationalize, and improve quality of online interpersonal interaction in higher education: a scoping review
Article / Journal
Author(s) / editor(s):
Alice Lupascu
,
Jos A. van der Hage
,
Renée A. Hendriks
,
and Peter G.M. de Jong
Year: 2026
Language(s): English
Abstract:
This review examined how the quality of online interpersonal interaction (QOII) is defined, measured, and improved in higher education. Of 1,408 studies identified, 80 were included. The findings point to three clusters of definitions, several ways of measuring QOII, and five groups of interventions. QOII can be understood as the extent to which participants feel they are building meaningful relationships and knowledge together. The review recommends providing students and teachers with clearer guidance and skills training, while noting that more research is needed to determine how effective these interventions are.
https://doi.org/10.1080/01587919.2025.2571897
Post created by: Virginia Signorini