Towards Designing a User-Centered Local Community Platform to Foster Social Cohesion in a Multi-Generational Smart Community


Antonio Schulz , Christian Erfurth , Lucie Honner , Sabrina Hölzer , Wesley Preßler

Year: 2023

In: Krieger, U.R., Eichler, G., Erfurth, C., Fahrnberger, G. (eds) Innovations for Community Services. I4CS 2023. Communications in Computer and Information Science, vol 1876. Springer, Cham.

Language(s): English

In recent years, the emergence of smart cities and other related initiatives has prompted a growing interest in the role of digitalization in the housing sector. Housing cooperatives are increasingly exploring new and innovative concepts of community living and social connectedness within neighborhoods. In the context of the research project “Multi-Generation Smart Community” (mGeSCo) we are investigating and testing digitization in various dimensions using a living lab approach in the “Smart Quarter” Jena-Lobeda, which is currently home to 228 residents. In cooperation with different stakeholders, network partners and residents, interdisciplinary solutions are being developed and explored in the dimensions of work, living, housing and caring. The neighborhood residents can obtain benefits from a diverse range of digital amenities. In order to enhance acceptance and effectiveness while improving the well-being of the community, both analog and digital methods of participation and communication are being integrated. For example, a community platform designed for a neighborhood can improve well-being by fostering community, social support, trust, engagement, and comfort with smart technology in homes. The paper aims to provide insights in the designing process, information on challenges and peculiarities of the neighborhood, as well as to form a preliminary approach for a user-centered design of a neighborhood platform. While the overall conceptualization will involve additional aspects (such as user experience, interface design, communication and content strategy, analytics, and security), the initial step will focus solely on user needs and the associated features and functions of the platform.

Post created by: Lymor Wolf Goldstein

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